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At Custom Armor Group (CAG), we are deeply committed to adhering to all U.S. export control laws and regulations. Our mission is to ensure that our operations align with the highest standards of compliance while providing transparent, reliable service to our customers.

We strictly follow regulations set forth by:

  • Export Administration Regulations (EAR), administered by the Bureau of Industry and Security (BIS) of the U.S. Department of Commerce.
  • International Traffic in Arms Regulations (ITAR), administered by the Directorate of Defense Trade Controls (DDTC) at the U.S. Department of State.
  • Sanctions and embargo regulations, administered by the Office of Foreign Assets Control (OFAC) at the U.S. Department of the Treasury.

View our Management Commitment Statement

Our Export Management Control Program

Custom Armor Group’s Export Management Control Program (EMCP) outlines the procedures and best practices required for the export and transportation of regulated goods. This program ensures:

  • Clear understanding of individual roles and responsibilities in export-related functions.
  • Compliance with all applicable U.S. export control laws and regulations.
  • Procedures to determine:
  • If a license is required.
  • If a license exception applies (with specific exceptions outlined).
  • If no license is required (NLR).

This program is designed to educate and guide our team in maintaining full compliance, protecting our company, customers, and partners.

Key Resources

To assist our customers and partners, we’ve provided direct access to important resources related to trade compliance:

Regulations

Compliance Tools

CAG Internal Support

  • Questions about licensing? Contact CAG Compliance Support at operations@customarmorgroup.com.
  • Need assistance with documentation? Call us at 336-617-4667.

FAQs on Trade Compliance

To assist our customers and partners, we’ve provided direct access to important resources related to trade compliance:

Why is trade compliance important?
Trade compliance ensures that regulated items like body armor are exported and used responsibly, preventing misuse and aligning with national security interests.

What is ITAR and how does it apply to body armor?
ITAR governs the export of defense-related articles and services, including personal protective equipment like body armor. Items classified under ITAR require strict authorization for export or re-export.

What is EAR and how does it differ from ITAR?
EAR regulates the export of commercial and dual-use items that have military and non-military applications. Unlike ITAR, EAR focuses on broader use cases and licensing exemptions.

Does CAG assist with export license applications?
Yes, CAG provides guidance to customers requiring export licenses. Contact us for assistance.

Shipping and Licensing

Custom Armor Group follows written procedures to determine proper shipping authorizations, ensuring compliance with U.S. laws:

  • License Required: When items fall under regulated categories with no exceptions.
  • License Exceptions: When an exception applies, specifying the exception code.
  • No License Required (NLR): When items are not subject to licensing requirements.

Customers are advised to confirm their responsibilities regarding destination controls, end-use, and recipient eligibility prior to placing orders.

Important Notices

  1. ITAR and EAR Compliance: Transfers to foreign nationals, even within the U.S., may constitute an export and require authorization.
  2. OFAC Sanctions: Certain destinations and individuals are prohibited from receiving CAG products.
  3. Customer Verification: CAG requires proof of lawful U.S. person status for controlled items. Acceptable documents include passports or birth certificates.

For detailed information on these requirements, visit the following:

Contact Us

For trade compliance inquiries, licensing questions, or additional support, please reach out to our team:

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Accessibility Statement

We understand the importance of accessibility for all of our customers, including those with disabilities. While our website may not currently meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, we are actively working towards compliance and constantly seeking ways to improve the user experience for all of our customers.

To that end, we have implemented a variety of accessibility tools provided by third-party app, AppifyCommerce. These tools include features such as keyboard navigation, high contrast mode, font resizing, and alternative text for images read focus, various cursor sizes. We have also incorporated tools to help with visual impairments, such as screen readers and text-to-speech functionality.

In addition to these technical solutions, we have also made a commitment to providing clear and easy-to-understand information on our website. This includes using simple and straightforward language, providing alternative text for images and videos, and including clear and detailed product descriptions.

We understand that accessibility is an ongoing effort and that there may be areas of our website that are not fully accessible. If you have any difficulty accessing our website or have any suggestions for improvements, please contact us at [email or phone number]. We will make every effort to respond to your request as soon as possible and work towards resolving any issues you may have encountered.

We also strive to provide equal access to our products and services, including our online store and customer service channels. So, we are always open to feedback, suggestions, and ideas on how we can continue to improve accessibility on our website and in all aspects of our business.

Our ultimate goal is to ensure that all of our customers, regardless of ability, have a positive and seamless experience when visiting our website and purchasing from our store. Thank you for visiting our store and for your patience as we continue to work towards full compliance with the WCAG guidelines.

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